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Terms & Conditions

Know Before You Go

Front Desk Hours: Staff available 24 hours a day / 7 days a week
Check-in Time: 4:00 PM
Check-out Time: 12:00 PM
Check-in Age: 21+ Government issued ID is required to check in

ONLY Service Pets are allowed on our property. We highly recommend Saddleback Pet Services for all your pet boarding needs.

Payment

If something comes up and you can’t make it for your originally booked stay, please cancel 72+ hours prior to arrival. If you cancel within 48 hours of your check-in date, you will only receive 50% of your originally paid amount. If you cancel within 24 hours of your stay, you forfeit your paid amount and do not receive a refund.

Credit card guarantee required at time of booking & check-in. Credit card must be on file while you stay, until the day after you check out in case of damages or any additional charges you may want to put on your tab.

We accept U.S. currency, all major credit cards (Visa, MasterCard, American Express & Discover), and Bitcoin.

No, you do not need to print your receipt. Feel free to keep your email confirmation for your records though.

No, not unless you want to add any additional services, items from our Local-Made Shop, or food from our Eatery onto your tab. Contact Us for more details.

EATERY & PRIVATE EVENTS

  • The Independence Inn reserves the right to make small changes to the menu if key ingredients are unable to be sourced due to reasons beyond its control.
  • The reservation contacts will have access to the space an hour before the reservation.
  • Independence Inn will provide all cutlery, glassware, plates as needed.
  • A non-refundable security deposit of one half of the minimum will be paid in advance of the event to secure the time, space, labor and ingredients for the reservation. The full balance of the event shall be paid at the conclusion of the reservation.
  • Should the event need to be canceled, the cancellation must be in writing at least 30 days before the event for a full refund. An event canceled within less than 14 days will result in a forfeiture of the deposit.
  • Independence Inn and the reservation contact will agree to a menu to be attached to this document. The reservation may not bring in outside food or beverage unless pre-approved via special written agreement or medically necessity with the exception of birthday cake.

Reservations to dine at the Independence Inn Eatery are not required, but are strongly encouraged. CALL -or- TEXT (603) 519-9979 to let us know when you’re coming in!

Provisions / Shop

 Wednesday – Sunday • 11AM – 9PM

Shipping is NOT available at this time. GIFT CARDS are conveniently emailed to the recipient. All other items must be picked up in-store.

Refund & Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

  • Gift Cards
  • Downloadable Software Products
  • Some Health and Personal Care Items

There are certain situations where only partial refunds are granted:

  • Book with Obvious Signs of Use
  • CD, DVD, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@theindependenceinn.com.

Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theindependeceinn.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: 
The Independence Inn
ATTN: Local Made Shop
6 Drake Hill Road
Strafford, NH 03884

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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